Support

Where is my video?

Your receipt email has a private link to your order page. The page shows each step and plays the video as soon as it's ready. If you lost the email, write to us from the address you paid with and we'll send the link again.

When am I charged, and what shows on my statement?

You pay at checkout. Payment and sales tax are handled by Stripe, so your statement may show Link, Stripe's checkout service. If we can't make your video, we refund you in full.

My video is taking a while

Most videos are ready in about 10 minutes. When lots of orders come in at once, it can take a few hours. If you haven't heard from us within 6 hours, reply to any of our emails.

My video failed or looks wrong

Tell us what went wrong and include the order link. We'll sort out a remake or a refund as set out in our Terms & refunds.

Delete my video

Open your order page and tap Delete my video from your servers. That removes the video, the photo and the share link right away. Videos are deleted automatically 7 days after delivery anyway.

Someone made a video of me

Every report is a fictional parody, and buyers must have permission to use someone's photo. If one shows you and you didn't agree to it, email us the share link and we'll take it down.

Who runs this

North Pole News TV is a product of Nietsloh Technologies. Our privacy notice explains what we keep and for how long.